Responsible Gaming

Surfplay Casino is committed to promoting a safer and more informed approach to online gambling. Gambling should be an enjoyable leisure activity, not a way to make money, solve financial problems or manage difficult emotions. Please understand the risks, set limits that suit your circumstances and seek support if gambling becomes difficult to control.

Surfplay Casino operates under a licence issued by the Curaçao Gaming Control Board, licence number OGL/2023/174/0082, with SSL encryption and certified random number generators across all game providers.

Gamble for entertainment

Online casino games involve risk, and outcomes are determined by chance. There is no guaranteed strategy, system or pattern that can ensure a win. Previous results do not predict future results, and a losing session does not make a win more likely. Treat every wager as an entertainment expense and only gamble with money you can afford to lose.

Gambling should not be used to pay bills, repay debts, replace employment income or solve personal and financial problems. Never borrow money, sell possessions or use money set aside for essential costs in order to gamble. If gambling is affecting your finances, relationships, work, study or wellbeing, stop playing and consider seeking independent support.

Practical ways to stay in control

Set a gambling budget before you begin and do not exceed it.
Set a time limit for each session and take regular breaks.
Keep gambling separate from essential household spending.
Do not chase losses or increase stakes to try to recover money.
Avoid gambling when you are upset, stressed, tired or affected by alcohol or other substances.
Do not gamble as a response to boredom or pressure from other people.
Keep your account details private and do not allow anyone else to use your account.
Review your activity regularly so you remain aware of how much time and money you are spending.

It can help to speak openly with someone you trust about your gambling budget. A friend or family member may notice changes in your behaviour or spending before you do. Setting expectations with people close to you can provide useful encouragement and accountability. Make decisions about gambling before you start a session, rather than changing your budget while you are playing.

Do not assume that a win is due because you have been losing, or that a particular game is more likely to pay out after a period of inactivity. Chance-based games have no memory. Keep your expectations realistic and remember that the entertainment value should be the reason for playing.

Tools and personal limits

Surfplay Casino may provide account tools designed to help players manage their gambling. Depending on the features available to your account, these may include deposit limits, loss or spending limits, session reminders, time-out options and self-exclusion. Use these tools before gambling becomes difficult to manage, rather than waiting until a problem develops.

Setting a limit

Choose a limit based on your personal budget, not on the amount you hope to win. A limit should remain affordable even if the money is lost. Consider setting daily, weekly or monthly boundaries and check that they are realistic for your circumstances. Once a limit is reached, stop gambling for the relevant period. Do not attempt to work around a limit by opening another account or using another person’s account.

Taking a break

A time-out can be useful when you want to pause gambling for a short period and reflect on your habits. During a break, do not create another account or ask another person to place bets on your behalf. Use the time to review your spending, consider how gambling affects your daily life and talk with someone you trust.

Self-exclusion

Self-exclusion is a stronger restriction for people who want to stop gambling for a longer period or do not feel able to control their play. If you request self-exclusion, follow the instructions provided through the relevant account or support process. Do not attempt to bypass the restriction. Self-exclusion is most effective when combined with practical steps such as blocking gambling access, managing finances and seeking professional support.

If you would like to use a responsible gambling tool, review the options available in your account or use the appropriate support channel through the website. Any applicable conditions, waiting periods or limits will be explained before a request is completed. Account restrictions may affect access to gambling services, so consider your choice carefully and ask questions if you are unsure.

Recognising signs of gambling harm

Problem gambling can affect anyone, regardless of age, income or background. It may develop gradually, and a person may not recognise the warning signs at first. Consider taking a break and seeking support if you, or someone close to you, is experiencing any of the following:

Spending more time or money gambling than originally planned.
Chasing losses or gambling with increasing amounts.
Feeling restless, irritable or anxious when trying to stop.
Thinking about gambling frequently during work, study or family time.
Hiding gambling activity, transactions or losses from other people.
Borrowing money, using credit or missing essential payments because of gambling.
Gambling to escape stress, loneliness, sadness or other difficult feelings.
Returning to gambling after deciding to stop.
Experiencing conflict with family, friends or colleagues because of gambling.
Feeling guilt, shame, hopelessness or loss of control after gambling.

One or more of these signs does not mean that you must manage the situation alone. Stop gambling, secure your account and speak with a qualified counsellor or a recognised gambling support service in Australia. Independent financial counselling may also help if gambling has affected your budget, debts or bills. Support is available for people who gamble as well as their family members and friends.

Steps you can take

Stop gambling and avoid trying to win back money that has been lost.
Use available account limits, time-out or self-exclusion tools.
Remove saved payment details and consider blocking gambling websites or applications.
Tell someone you trust what is happening and ask for practical support.
Review your bank accounts, bills and debts, and seek independent financial guidance if needed.
Contact a qualified counsellor or recognised gambling support service in your state or territory.

If you feel unsafe

If gambling has contributed to thoughts of self-harm, suicide, violence or immediate danger, stop gambling and seek urgent help. Contact emergency services in Australia or attend the nearest emergency department. You can also contact a crisis support service or qualified health professional. If someone is in immediate danger, do not leave them alone where it is unsafe.

Our safer gambling approach

Surfplay Casino aims to provide clear information about gambling risks and available account controls. We may use account information and activity patterns to identify situations that could indicate harm, subject to applicable privacy requirements and our published policies. Where appropriate, we may contact a player, suggest a break, recommend a limit or take other steps intended to support safer gambling.

Responsible gambling checks may involve questions about your activity, age, identity, affordability or wellbeing. These checks are intended to support player safety and may require information or documents. Please provide accurate information and respond to requests promptly. We may restrict or suspend access where required by law, our terms or responsible gambling obligations.

Players must be of the legal gambling age applicable in their location and must comply with relevant Australian laws and account requirements. Gambling while underage is prohibited. Parents and guardians should take reasonable steps to prevent children from accessing gambling accounts, devices or payment methods.

If you choose to stop gambling, remove saved payment details, use device or website blocking tools and ask your bank or financial institution whether gambling transaction controls are available. You may also wish to tell a trusted person and ask them to support your decision. These steps can be used alongside any account restriction requested from Surfplay Casino.

Need help?

If gambling is no longer enjoyable or you are worried about your behaviour, act early. Stop playing, use the available account controls and contact a recognised Australian gambling support service, state or territory service, counsellor or financial counsellor. You do not need to wait for gambling to cause serious harm before asking for help. Surfplay Casino can assist with general questions about account restrictions and responsible gambling features, but it cannot provide medical, psychological, legal or financial advice.

Responsible gambling is a shared responsibility. Please read the information provided on this page, consider your own circumstances and make decisions that protect your financial and personal wellbeing. If you are unsure whether gambling is suitable for you, taking a break and seeking independent advice is a sensible first step.