Surfplay Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Surfplay Casino. Please read them carefully before creating an account, depositing funds, playing games or using any promotional offer. By using the website, you acknowledge that you have read, understood and agreed to these terms, together with any other rules or notices displayed on the website.

Surfplay Casino operates under a licence issued by the Curaçao Gaming Control Board, licence number OGL/2023/174/0082, with SSL encryption and certified random number generators across all game providers.

1. General terms and acceptance

These Terms & Conditions apply to your use of the Surfplay Casino website, account services, games, payment features, promotions and related content. They form a legal agreement between you and the operator of the website. If you do not agree with these terms, you must not register, deposit, wager or otherwise use the service.

Surfplay Casino may update these terms from time to time to reflect changes to the service, legal requirements, security practices or business operations. The updated version will be made available on the website. You should review the terms regularly. Continued use of the service after an update may be treated as acceptance of the revised terms.

The website is intended only for people who are legally permitted to participate in online gambling in their location. You are responsible for checking the laws that apply to you before using the service. Surfplay Casino does not invite or permit use where online gambling is unlawful or restricted.

Eligibility and account registration

You must meet the applicable minimum age requirement and provide accurate, current and complete information when registering an account. You must not register on behalf of another person, use a false identity or create an account for an unlawful purpose. Information provided during registration may be checked before or after access to games or payment features is allowed.

You must keep your account information accurate and update it when circumstances change.
You may have only one personal account unless the website expressly permits otherwise.
You must keep your login details confidential and take reasonable steps to prevent unauthorised access.
You must notify Surfplay Casino promptly if you believe your account has been compromised.
You are responsible for activity carried out through your account unless you have reported unauthorised use without unreasonable delay.

2. Verification, security and prohibited conduct

Surfplay Casino may conduct identity, age, address, payment and security checks. You may be asked to provide documents or other information for verification, compliance, fraud prevention or account protection. Access to some or all services may be limited until requested checks have been completed satisfactorily.

Documents supplied for verification must be genuine, current and related to you. Altered, misleading or fraudulent information may result in account restrictions, cancellation of transactions or closure of the account. Where legally permitted, Surfplay Casino may retain relevant records for compliance, security and dispute-management purposes.

Fair and lawful use

You must use the website fairly and lawfully. You must not interfere with the operation or security of the website, attempt to gain unauthorised access, exploit a software error, use automated tools without permission or engage in activity designed to manipulate a game or payment process.

Using another person’s account or allowing another person to use yours.
Opening duplicate accounts to obtain an unfair advantage or repeat an offer.
Using stolen, unauthorised or third-party payment methods.
Trying to bypass account, location, age, identity or responsible gambling controls.
Using software, devices or techniques intended to disrupt games or obtain an improper advantage.
Engaging in fraud, money laundering, collusion or any other unlawful activity.
Publishing or transmitting content that is abusive, threatening, deceptive or harmful to the service or its users.

If Surfplay Casino reasonably suspects a breach of these terms, it may suspend an account, restrict access, void affected activity, delay a transaction while checks are completed or take other action permitted by law. Any action will be considered in light of the circumstances and applicable requirements.

3. Deposits, wagers, withdrawals and promotions

Available payment methods, processing requirements and any applicable conditions are shown on the website. You should use a payment method held in your own name and ensure that the information supplied is accurate. A deposit may be declined, reversed or held for review where there are security, verification or compliance concerns.

You should check all transaction details before confirming a deposit or wager. Once a wager has been accepted, it may generally not be cancelled except where the relevant game rules, system circumstances or applicable law provide otherwise. Technical interruptions may affect a transaction or game result. In such cases, records held by the website may be used to investigate and resolve the issue.

Game rules and results

Each game may have its own rules, instructions, eligibility requirements and payout information. You should read those details before playing. Game outcomes are determined by the relevant game system and applicable rules. Where a result is affected by a clear technical error, Surfplay Casino may review the event and take corrective action consistent with the law and the relevant game rules.

Withdrawals and account funds

Withdrawal requests may be subject to account verification, payment checks, wagering conditions and other lawful procedures. Surfplay Casino may return funds through an appropriate payment method, request additional information or delay processing while a review is completed. You should not treat an account balance as a promise that a withdrawal will be available until the request has been approved and processed.

Promotional offers

Promotions, bonuses and other offers are subject to their own terms. These may include eligibility requirements, participation steps, expiry dates, wagering conditions, game restrictions, maximum values and account limitations. You should read the applicable promotional terms before opting in or using an offer. Where promotional terms conflict with these general terms, the specific promotional terms may apply to that offer.

Surfplay Casino may change, withdraw or refuse a promotion where permitted, particularly where an offer has been used in error, obtained through abuse or claimed by an ineligible account. Promotional benefits must not be treated as guaranteed income or used as a reason to gamble beyond your planned budget.

4. Responsible gambling, privacy and general conditions

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money, repay debts or solve financial problems. Only gamble with money you can afford to lose, set personal limits before you play and take regular breaks. Never gamble when affected by alcohol, drugs, stress or strong emotions.

Set a budget for gambling and do not exceed it.
Keep track of how much time and money you spend.
Do not chase losses or increase stakes to recover money.
Consider taking a break if gambling stops feeling enjoyable or controlled.
Use the responsible gambling tools and account controls made available on the website.
Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

You may request account restrictions, a temporary break or self-exclusion where these options are available. Requests may affect access to the account and promotional communications. You should not attempt to open another account or use someone else’s account during a restriction or self-exclusion period.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. Information may be used to provide services, verify identity and age, process transactions, protect accounts, meet legal obligations, manage risk and communicate important service information. Marketing communications may be managed through the available preferences or unsubscribe options.

Website availability and liability

Surfplay Casino aims to provide a reliable service but does not guarantee that the website, games or payment features will always be available, uninterrupted or error-free. Access may be suspended for maintenance, security, technical issues, legal requirements or other operational reasons. You should keep your own records of important transactions and account activity.

To the extent permitted by law, Surfplay Casino is not responsible for loss caused by misuse of an account, inaccurate information supplied by you, interruptions outside its reasonable control or conduct that breaches these terms. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded under Australian consumer law or other applicable legislation.

Account closure and complaints

You may request closure of your account at any time using the support options shown on the website. Surfplay Casino may also suspend or close an account where required for legal, security, compliance or operational reasons. Any outstanding matters will be handled in accordance with these terms and applicable law.

If you have a question, notice an account issue or wish to raise a complaint, use the current support or contact options displayed on the Surfplay Casino website. Provide enough information for the matter to be reviewed, but do not send payment passwords or other unnecessary confidential credentials.