Cookies Policy | Surfplay Casino

About cookies

Cookies are small text files or similar data files that may be stored on your computer, mobile phone, tablet or other device when you visit a website. They allow a website to recognise a device and remember certain information about a visit. Cookies may be placed by the website you are using, which are commonly called first-party cookies, or by another service provider working with the website, which are commonly called third-party cookies.

Cookies can be temporary or persistent. Session cookies are generally removed when you close your browser or end your session. Persistent cookies remain on your device for a set period or until you delete them. The length of time a cookie remains may vary depending on its purpose and the settings applied to it.

We may also use technologies that perform a similar function to cookies, such as pixels, tags, software development kits, local storage and device identifiers. In this policy, we use the term cookies to refer to cookies and similar technologies unless a different meaning is clear from the context.

How Surfplay Casino may use cookies

Cookies may be used to support the operation, security and performance of the Surfplay Casino website and related services. The exact cookies used may change over time as our website, services and technology develop. Cookies may be used for the following general purposes:

Essential operation: to enable core website functions, maintain a secure connection, support account and session features, and help pages load correctly.
Security and fraud prevention: to help identify unusual activity, protect accounts, prevent unauthorised access and support the detection of potentially harmful or fraudulent behaviour.
Preferences: to remember choices such as language, display settings, consent selections or other preferences that make the website easier to use.
Performance and analytics: to understand how visitors use the website, identify technical issues, measure page performance and improve the design and functionality of our services.
Marketing and advertising: where permitted and where applicable, to help present information that may be more relevant to visitors, measure the effectiveness of communications and manage advertising activity.
Compliance and record keeping: to help maintain records of consent and support legal, regulatory, security and operational requirements.

Some cookies are necessary for the website to function and may be used without a separate optional consent choice where permitted by applicable law. Other cookies, including certain analytics or marketing cookies, may require your consent. The categories and consent options presented to you may depend on your location, device, browser and the services available at the time of your visit.

Third-party cookies and services

We may work with service providers that help us operate, secure, analyse or improve the website. These providers may place or access cookies and similar technologies on our behalf. Other third parties may also use their own technologies where their services are integrated into a page or feature.

Third-party technologies may include analytics, security, content delivery, payment, customer support or advertising services. These parties may process information about your device, browser, website activity or interactions with their features in accordance with their own privacy notices and terms. We do not control all third-party technologies, and their practices may change independently.

A third-party service may collect information such as an approximate location, device type, browser information, referral information, pages viewed, general interaction data or an online identifier. Information collected through cookies may be combined with other information held by the relevant provider, subject to that provider's arrangements and applicable law.

Where a third party operates a consent or preference tool on our website, the options shown through that tool may provide more information about individual cookies, purposes, providers and retention periods. You should review those details before selecting your preferences.

Your cookie choices

When you first visit the website, you may be shown a cookie notice or preference tool. Where available, you can use it to accept, reject or manage optional cookie categories. Your choices may be stored so that we can remember them and avoid asking you repeatedly. If you clear your browser data, use another browser or access the website from another device, you may need to make your choices again.

You can also manage cookies through your browser settings. Most browsers allow you to view stored cookies, delete existing cookies, block cookies, or receive a warning before a cookie is stored. Browser controls differ between browsers and devices, so you should check the relevant settings or help information for the browser you use.

Blocking essential cookies may prevent some parts of the website from operating properly.
Deleting cookies may remove saved preferences and may require you to sign in or make selections again.
Rejecting analytics or advertising cookies may not remove all advertising, but it may make advertising less tailored or affect measurement.
Cookie controls may apply only to the browser or device on which the settings are made.
Some services may provide separate opt-out or preference tools through their own websites.

If you choose not to allow optional cookies, you can generally continue to browse the website, although certain features or personalised settings may be limited. We will respect applicable consent requirements and the choices available through our cookie controls, subject to cookies that are necessary for security, legal compliance or the basic operation of the website.

Information collected through cookies

Depending on the type of cookie and the way you use the website, information collected may include an online identifier, IP address, browser type, device information, operating system, approximate location, pages visited, links selected, visit times, referring website and interactions with website features. Cookie information may also record whether a notice was displayed, whether consent was provided and which preferences were selected.

Cookies do not usually contain your full name or account password. However, information collected through cookies may be linked with account, transaction, device or other information when this is necessary to provide services, maintain security, investigate misuse, meet legal obligations or manage the website. We handle personal information in accordance with our Privacy Policy and applicable Australian privacy requirements.

We may use aggregated or de-identified information for reporting, service improvement, security analysis and business purposes. Information may be retained for as long as reasonably required for the purpose for which it was collected, to maintain records, resolve disputes, protect our interests or comply with applicable laws and obligations.

Updates and further information

We may update this Cookies Policy from time to time to reflect changes to our website, technologies, service providers, legal obligations or privacy practices. When changes are made, the updated version will be published on this page with a revised date where appropriate. You should review this page periodically to remain informed about how cookies are used.

If a significant change affects the way optional cookies are used or how your choices are managed, we may provide additional notice through the website or a cookie preference tool. Continuing to use the website after an update does not replace any consent that is required by law.

For more information about how Surfplay Casino collects, uses, stores and discloses personal information, please refer to our Privacy Policy. If you have a question about this Cookies Policy or wish to exercise a privacy right, use the contact or privacy request process made available on the website. We will handle requests in accordance with applicable law and may need to verify your identity before responding.